AVAILABLE POSITION
Home Delivered Meals Program Coordinator
The Home Delivered Meals Program Coordinator ensures daily meal delivery operations run smoothly, accurately, and on time. This position coordinates the volunteer drivers schedule ensuring all delivery routes are filled. This position maintains precise client and volunteer records, participates in daily route load out with drivers and volunteers, and coordinates volunteer training and engagement efforts. Working closely with the Home Delivered Meals Director, the Coordinator helps keep operations organized, compliant, and moving forward. Strong attention to detail, follow through, and accountability is essential.
Additional duties and projects may be assigned to support program efficiency and mission impact. In addition to these primary duties, the HDM Program Coordinator may take on other tasks and projects to further support the center’s mission and goals.
Responsibilities to include but are not limited to the following:
EEssential Duties and Functions:
• Coordinate volunteer drivers across all delivery routes throughout the service area.
• Ability to communicate and transcribe with excellent phone skills
• Entry and maintain accurate volunteer information into CXM
• Ability to quickly respond to route vacancies ensuring clients receive meals Monday thru Friday.
• Assist with maintaining supply of new client packets, printing menus and donation letters.
• Initiate and complete new client intake process to include accurate data entry into CXM and GetCare.
• Assist with the implementation of semi-annual volunteer training
• Represent the Home Delivered Meal program to the public
• Deliver meals when necessary to maintain current high levels of customer service
Client Support:
Manage home delivered meal client records and provide resources as needed
Collaborate with appropriate referral agencies to provide program information to clients
Job Performance Requirements:
• Strong communication skills with staff, volunteers and client base from various backgrounds and age groups.
• Actively work to maintain a warm and welcoming environment for all volunteers and staff.
• Capability to work in a high stress, fast-paced, rapidly changing environment
• Ability to analyze complex situations that may involve strong client emotions of grief, frustration, anger, family estrangement and/or memory issues
• Ability to make effective decisions informed by MOWMP policies and procedures, respect for confidentiality, and compassion
• Understand senior adults and program needs
• Effective planning skills
• Strong computer skills – proficiency with Microsoft Word, Excel, Outlook
Education and Training:
• Prior experience with Meals on Wheels and/or Senior Programs is desirable
• Must possess a valid California Driver’s License
• Must pass a CA DOJ background check
Physical Requirements:
• Ability to stand, walk, sit, bend, stoop, twist, reach for moderate periods of time
• Ability to lift to 25 pounds
• Moderate to continuous use of computer keyboard, viewing monitor and phone
• Occasionally drive a Meals on Wheels of Monterey Peninsula vehicle if needed
• Must be able to load and unload meal containers into a car and from a car
Work Environment:
• Some exposure to kitchen environments with exposure to hot and cold temperatures, wet floors, noise, and cleaning products
• Typical office environment with moderate to low noise and temperature
• Ability to work independently and adapt to evolving program needs
Hiring Process Notice
Employment is contingent upon the successful completion of a background check. Due to the nature of our work, candidates must meet all background screening requirements. Job descriptions are subject to change at the discretion of management. This is a non-exempt position.
Job descriptions subject to change at any time
Salary Range: $21.00 – $24.00
Send Resume and Cover Letter to sscofield@mowmp.org .
